Partnering with Consumers: A guide for consumers (2023)
The consumer voice is important to enable health service organisations to improve delivery of safe and high-quality care. By working together, consumers and health service organisations can help improve:
- The delivery of health services
- The experience for patients, their carers and family members
- Health outcomes.
This Guide has been developed by consumers for consumers. It explains how to build and strengthen consumer partnerships at all levels of the health system.
Using the Guide, both consumers and health service organisations can improve their understanding of how to get the most from their partnerships, so there are better health outcomes for everyone.
Partnering with consumers is a key priority of the Commission. It is about actively working with people who use the healthcare system to ensure that care is safe, high-quality and meets people’s needs. It is embedded in health service organisations through the Partnering with Consumers Standard.
For more information, see Partnering with consumers
